RX DELIVERY + RETURNS
HOW LONG DOES IT TAKE TO COMPLETE MY ORDER?
- For online orders, you'll receive your prescription glasses within 17-20 days after your prescription is validated. After submitting your order, please allow up to 10 days before receiving a shipping confirmation email.
HOW WILL I KNOW WHEN MY ORDER IS ON THE WAY?
- Following your order confirmation, you will receive an email confirmation with a tracking number once your order has shipped.
- QUAYRx glasses are custom-made for you, so it can take up to 14 days to receive a shipping confirmation. Need more info? Email us at QUAYRx@quayaustralia.com.
HOW DO I CHECK THE STATUS OF MY ORDER?
- Email us at QUAYRx@quayaustralia.com.
WHAT IS THE RETURN POLICY ON PRESCRIPTION GLASSES?
- For QUAYRx purchases made at a store, stop by the location you bought your glasses + return them within 30 days.
- For QUAYRx purchases made on Quay.com, initiate your return within 30 days here: https://www.quay.com/returns
WHAT IS YOUR WARRANTY/GUARANTEE?
- Our warranty extends to 12 months from the purchase date to cover manufacturing defects. The warranty does not cover lost items, scratches due to normal wear and tear, or accidental damage.
- If you have issues with your prescription glasses, email us at QUAYRx@quayaustralia.com.