RX DELIVERY + RETURNS

How long does it take to complete my order?

• For online orders, you'll receive your prescription glasses within 17-20 days after your prescription is validated. After submitting your order, please allow up to 10 days before receiving a shipping confirmation email.

How will I know when my order is on the way?

• Following your order confirmation, you will receive email confirmation with a tracking number once your order has shipped.
• QUAYRx glasses are custom made for you, so it can take up to 10 days to receive a shipping confirmation. Need more info? Email us at QUAYRx@quayaustralia.com.

How do I check the status of my order?

• Email us at QUAYRx@quayaustralia.com.

What is the return policy on prescription glasses?

• For QUAYRx purchases made at a store, stop by the location you bought your glasses + return within 30 days.
• For QUAYRx purchases made on Quay.com, initiate your return within 30 days here: https://www.quay.com/returns

What is your warranty/guarantee?

• If you have issues with your prescription glasses, email us at QUAYRx@quayaustralia.com.