RX DELIVERY + RETURNS
How long does it take to complete my order?
- For online orders, you'll receive your prescription glasses within 17-20 days after your prescription is validated. After submitting your order, please allow up to 10 days before receiving a shipping confirmation email.
How will I know when my order is on the way?
- Following your order confirmation, you will receive email confirmation with a tracking number once your order has shipped.
- QUAYRx glasses are custom made for you, so it can take up to 10 days to receive a shipping confirmation. Need more info? Email us at QUAYRx@quayaustralia.com.
How do I check the status of my order?
- Email us at QUAYRx@quayaustralia.com.
What is the return policy on prescription glasses?
- For QUAYRx purchases made at a store, stop by the location you bought your glasses + return within 30 days.
- For QUAYRx purchases made on Quay.com, initiate your return within 30 days here: https://www.quay.com/returns
What is your warranty/guarantee?
- If you have issues with your prescription glasses, email us at QUAYRx@quayaustralia.com.