Contact us at firstname.lastname@example.org and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.
CUSTOMER SERVICE HOURS:
24 hours a day, 7 days a week. Please allow up to 1 day for a response.
HOW LONG WILL IT TAKE TO GET MY ORDER?
For orders going to the contiguous 48 states, ship rates and times are as follows:
STANDARD: $5 (5 Business Days)
UPGRADED: $10 (3 Business Days)
EXPRESS: $15 (2 Business Days)
For orders going to Alaska and Hawaii, STANDARD shipping will take 2-4 weeks.
For orders going to Military Bases, STANDARD shipping will take 4 weeks.
Please allow an additional 24 hours to process your order
WHERE’S MY ORDER?
If your order seems to be taking longer than anticipated, as well as for any further questions on shipping, please contact email@example.com.
CAN I TRACK MY ORDER?
Yes, following an order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you do not receive a shipping confirmation email, please contact firstname.lastname@example.org.
WHAT IS YOUR RETURN POLICY?
Change of heart? We’ll happily return (refund) your full-priced sunnies, within 15 days of delivery, if they have not been worn. Must be in resalable condition with original case and tags.
Exchanges are offered for your full-priced sunnies, within 30 days of delivery, if they have not been worn. Must be in resalable condition with original case and tags. Exchanges are based on product availability and may incur additional charges based on price. Merchandise credit may be issued.
Please allow 2-3 weeks for the receipt and processing of your exchange/return. A credit will be issued to the original form of payment. You will receive confirmation by email when your return is completed. Shipping and other charges are non-refundable.
For manufacturing defects, full refunds are available within 3 months of purchase.
Contact us at email@example.com for more information and make sure to include your full name and order number.
It could take up to 15 days for a refund to reflect on your credit card.
CAN I CHANGE OR CANCEL MY ORDER?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
WHAT SHOULD I DO IF I RECEIVE AN ERROR MESSAGE WHEN TRYING TO PLACE AN ORDER?
Confirm you’ve properly filled out all details including your name, email, shipping address and phone number. If you are still having issues, please contact firstname.lastname@example.org.
WHAT IF I HAVEN’T RECEIVED A CONFIRMATION EMAIL?
As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact email@example.com.
IS IT SAFE TO SHOP ON QUAYAUSTRALIA.COM?
Absolutely! All of your payment information is kept safe and secure and you can check out with either PayPal or your credit card.
DO YOU HAVE A PHYSICAL STORE LOCATION I CAN VISIT?
You can find us in THESE LOCATIONS
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries email firstname.lastname@example.org.
WHAT IF I RECEIVE A DAMAGED ITEM?
Please contact our customer care department immediately at email@example.com
WHAT DOES "FINAL" SALE MEAN?
“Final Sale” means the specified merchandise is not eligible for return.
CAN I PLACE AN ORDER WITHOUT REGISTERING?
Yes, of course! But we think it will make your life easier if you create an account so you can track your orders more easily.
WANT TO SELL QUAY AUSTRALIA SUNNIES IN YOUR STORE?
If you are interested in setting up a wholesale account with Quay, please send your information to firstname.lastname@example.org Thanks!
I AM AN INTERNATIONAL CUSTOMER (OUTSIDE THE US). DO I HAVE TO PAY CUSTOMS & TAXES?
Quay Australia is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.