FAQs

QUESTIONS?
Contact us at customercare@quayaustralia.com and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.

CUSTOMER SERVICE HOURS:
24 hours a day, 7 days a week. Please allow up to 1 day for a response. 

HOW LONG WILL IT TAKE TO GET MY ORDER?
STANDARD: $5 (5 Business Days)
UPGRADED: $10 (3 Business Days)
EXPRESS: $15 (2 Business Days)
Please allow an additional 24 hours to process your order

WHERE’S MY ORDER?
If your order seems to be taking longer than anticipated, as well as for any further questions on shipping, please contact customercare@quayaustralia.com.

CAN I TRACK MY ORDER?
Yes, following an order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you do not receive a shipping confirmation email, please contact customercare@quayaustralia.com.

WHAT IS YOUR RETURN POLICY?
Change of heart? We'll happily exchange or return your unworn sunnies, in resalable condition with original case and tags, within 30 days of the purchase date from www.quayaustralia.com.
Please allow 2-3 weeks for the recipt and processing of your exchange/return. A credit will be issued to the original form of payment. You will receive confirmation by email when your return is completed. Shipping and other charges are non-refundable
For manufacturing defects, full refunds are available within 3 months of purchase.
Contact us at customercare@quayaustralia.com for more information and make sure to include your full name and order number.
It could take up to 15 days for a refund to reflect on your credit card.

 CAN I CHANGE OR CANCEL MY ORDER?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

WHAT SHOULD I DO IF I RECEIVE AN ERROR MESSAGE WHEN TRYING TO PLACE AN ORDER?
Confirm you’ve properly filled out all details including your name, email, shipping address and phone number. If you are still having issues, please contact customercare@quayaustralia.com.

WHAT IF I HAVEN’T RECEIVED A CONFIRMATION EMAIL?
As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact customercare@quayaustralia.com. 

 IS IT SAFE TO SHOP ON QUAYAUSTRALIA.COM?
Absolutely! All of your payment information is kept safe and secure and you can check out with either PayPal or your credit card.

DO YOU HAVE A PHYSICAL STORE LOCATION I CAN VISIT?
You can find us in THESE LOCATIONS

WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries email pr@quayaustralia.com.

WHAT IF I RECEIVE A DAMAGED ITEM?
Please contact our customer care department immediately at customercare@quayaustralia.com

WHAT DOES "FINAL" SALE MEAN?
“Final Sale” means the specified merchandise is not eligible for return.

CAN I PLACE AN ORDER WITHOUT REGISTERING?
Yes, of course! But we think it will make your life easier if you create an account so you can track your orders more easily.

WANT TO SELL QUAY AUSTRALIA SUNNIES IN YOUR STORE?
If you are interested in setting up a wholesale account with Quay, please send your information to wso@quayaustralia.com Thanks!

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE THE US). DO I HAVE TO PAY CUSTOMS & TAXES?
Quay Australia is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

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Sunnies Ship Free!

Free shipping!

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GET YOUR SUNNIES SHIPPED FOR FREE

Spend $75 and your order ships free with US standard shipping.