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Cookie Policy

Consent

By using this website (https://www.quayaustralia.com) (the "Website") you consent to the use of cookies in accordance with this Cookies Policy.  You will have seen a pop up to this effect on your first visit to this website; although it will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.

 

Disabling cookies

If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out here. Please note that some of the services will not function so well if cookies are disabled.

Where the organisation setting the cookie provides an automated disabling tool in respect of its cookie(s) we list the name of that organisation, the category of cookies it sets together with a link to its automated disabling tool. In all other cases, we list the names of the cookies themselves and their source at the date of this Cookies policy so that you can easily identify and disable them if you want through your browser controls.

Some browsers make is possible for you to signal that you do not want your internet browsing activity to be tracked. Disabling tracking may interfere with some uses of the Website and the services provided on the Website.

After your initial visit to the Website we may change the cookies we use. This cookies policy will always allow you to know who is placing cookies, for what purpose and give you the means to disable them so you should check it from time to time.

 

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Most web pages contain elements from multiple web domains so when you visit the Website, your browser may receive cookies from several sources.

Cookies are useful because they allow a website to recognise a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.

Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).

 

What types of cookies do we use?

We describe the categories of cookies we and our affiliates and  contractors use below.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for (such as navigating between pages) cannot be provided. 

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.​
Name Souce Purpose Type
quay_site_loc [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Determines which site user goes to (US/UK/AU) for geographical purposes. Necessary to browse the site, without it, a modal will consistently pop up asking a user to select a location. Persistent Cookie (200 year)
shopify_pay_redirect
www.quayaustralia.co.uk] QuayEyewear Pty Ltd
The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com
Strictly Necessary
secure_customer_sig
www.quayaustralia.co.uk] QuayEyewear Pty Ltd
This cookie is generally provided by Shopify and is used in connection with a customer login.
Strictly Necessary
cart_currency
www.quayaustralia.co.uk] QuayEyewear Pty Ltd
This cookie is used to recognize the user's country of origin and populate the correct transaction currency 
Strictly Necessary
_cfduid [cloudflare.com] CloudFlare
It does not contain any user identification information.  https://support.cloudflare.com/hc/en-us/articles/200170156-Understanding-the-Cloudflare-Cookies
Strictly Necessary 
OptanonConsent
[onetrust.com] OneTrust
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
Strictly Necessary 
OptanonAlertBoxClosed
[onetrust.com] OneTrust

This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.

Strictly Necessary 
AWSALBCORS
[aws.amazon.com] AWS

 

Owned by AWS - https://docs.amazonaws.cn/en_us/elasticloadbalancing/latest/application/load-balancer-target-groups.html

Strictly Necessary 
AWSALB
[aws.amazon.com] AWS

 

Owned by AWS - https://docs.amazonaws.cn/en_us/elasticloadbalancing/latest/application/load-balancer-target-groups.html

Strictly Necessary 

 

Performance Cookies

 We make use of analytic cookies to analyse how our visitors use our Website and to monitor Website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website. The information collected by these cookies is not associated with your personal information by us or by our contractors.

Name Source Purpose Type
NID [.google.com] Google Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. Persistent Cookie ~ 2 years
SID [.google.com] Google Contain digitally signed and encrypted records of a user's Google account ID and most recent sign-in time. Helps to block attack, such as attempts to steal content within forms that are completed on web pages. Also helps to customize ads on Google properties, like Google Search, by remembering most recent searches, previous interactions with an advertiser's ads, search results, and visits to an advertiser's website. This also helps Google show users customized ads on Google. Persistent Cookie ~ 2 years
SSID [.google.com] Google Contain digitally signed and encrypted records of a user's Google account ID and most recent sign-in time. Helps to block attack, such as attempts to steal content within forms that are completed on web pages. Also helps to customize ads on Google properties, like Google Search, by remembering most recent searches, previous interactions with an advertiser's ads, search results, and visits to an advertiser's website. This also helps Google show users customized ads on Google. Persistent Cookie ~ 2 years
ajs_anonymous_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
ajs_group_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
ajs_user_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
pixlee_ga [.pixlee.com] Pixlee Google analytics id used to track relevant analytics Session Cookie
_ga [www.quayaustralia.co.uk] QuayEyewear Pty Ltd This comes from Google Analytics and is used for distinguishing users Persistent Cookie ~ 2 years
_orig_referrer [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Tracks the origin from where a user visits the site Session Cookie
shopify_ga [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies)

Persistent Cookie ~ 2 years

_ab
[www.quayaustralia.co.uk] QuayEyewear Pty Ltd
Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies)
Session Cookie
_gid
[.google.com] Google
This cookie name is associated with Google Universal Analytics.  Used to distinguish users.
Session Cookie
_gclxxxx
[.google.com] Google

Google conversion tracking cooki

Session Cookie ~ 10 minutes
_kla_id

[klaviyo.com] Klaviyo 

This cookie is used to collect information on the visitor's behavior. This information will be stored for internal use on the website – internal analytics is used to optimize the websites or to register if the visitor has subscribed to a newsletter

Performance
BVBRANDSID

 [bazaarvoice.com] Bazaarvoice

 

https://knowledge.bazaarvoice.com/wp-content/knowledge/en_US/cookies.html

Performance 
BVBRANDID

 

 [bazaarvoice.com] Bazaarvoice

 

https://knowledge.bazaarvoice.com/wp-content/knowledge/en_US/cookies.html

Performance 
bv_metrics

 

 [bazaarvoice.com] Bazaarvoice

https://knowledge.bazaarvoice.com/wp-content/knowledge/en_US/cookies.html

Performance

 

Website Functionality Cookies

We make use of cookies to provide you with certain functionality. For example, to remember choices you make (such as your user name, language or the region you are in), or to recognise the platform from which you access the site, and to provide enhanced and more personal features. These cookies are not used to track your browsing on other sites.

Name Souce Purpose Type
ajs_anonymous_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
ajs_group_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
ajs_user_id [.pixlee.com] Pixlee Uses segment.io's analytics library. Used to calculate distinct_user_hash to serve content Persistent Cookie ~ 1 year
pixlee_ga [.pixlee.com] Pixlee Google analytics id used to track relevant analytics Session Cookie
LivePersonID [.liveperson.net] LivePerson Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. Persistent Cookie ~ 1 year
LPSID-75555851 [.liveperson.net] LivePerson Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. Session Cookie
LPVID [.liveperson.net] LivePerson Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. Persistent Cookie ~ 1 year
LPCKEY-75555851 [.liveperson.net] LivePerson Cookies used to run our Live Person Chat. This chat connects you to a trained customer service representative in real time. Session Cookie
_gat [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Google analytics cookie used to limit the number of requests that have to be made to doubeclick.net Persistent Cookie ~ 2 years
_privy_a [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Used by our email collection Shopify application to distinguish users, and to idenityf whether a user has already sent in their email into the service or not. Also used to determine if the email signup pop-up has been shown to the user on a given day/time frame. Persistent Cookie - Refreshes everyday/time a user visits on a different day
_privy_b [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Used by our email collection Shopify application to distinguish users, and to idenityf whether a user has already sent in their email into the service or not. Also used to determine if the email signup pop-up has been shown to the user on a given day/time frame. Persistent Cookie - Refreshes everyday/time a user visits on a different day
_privy_lr [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Used by our email collection Shopify application to distinguish users, and to idenityf whether a user has already sent in their email into the service or not. Also used to determine if the email signup pop-up has been shown to the user on a given day/time frame. Persistent Cookie - Refreshes everyday/time a user visits on a different day
LPCKEY-45718606 [www.quayaustralia.co.uk] QuayEyewear Pty Ltd LivePerson information for customer service live chats Session Cookie
LPSID-45716806 [www.quayaustralia.co.uk] QuayEyewear Pty Ltd LivePerson information for customer service live chats Session Cookie
LPVID [www.quayaustralia.co.uk] QuayEyewear Pty Ltd LivePerson information for customer service live chats Session Cookie
privy_suppress_287381 [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Determines whether or not our email signup pop up has been previously dismissed/if the user has already signed up Persistent Cookie - Refreshes everyday/time a user visits on a different day
_landing_page [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Used to determine the user's landing page when visiting the site. Persistent Cookie ~ few days
_olAlertsForShop [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Notifications for the site Session Cookie
_secure_session_id [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Stores the session ID when a user is browsing the site Session Cookie
_session_id [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Stores the session ID when a user is browsing the site Session Cookie
_shopify_fs [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie ~ 2 years
_shopify_s [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie - Refreshes everyday/time a user visits on a different day
_shopify_sa_p [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie - Refreshes everyday/time a user visits on a different day
_shopify_sa_t [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie - Refreshes everyday/time a user visits on a different day
_shopify_uniq [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie ~ 2 years
_shopify_visit [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie - Refreshes everyday/time a user visits on a different day
_shopify_y [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent cookie ~20 years
_s [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie - Refreshes everyday/time a user visits on a different day
_y [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookies set up by the Shopify platform. (https://www.shopify.co.uk/legal/cookies) Persistent Cookie ~ 2 years
cart_sig [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Stores cart information Persistent cookie ~1 month
customer_sig [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Shopify cookie to store unique customer information Persistent cookie ~20 years
epb_previous_pathname [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Populates breadcrumbs on the site Session Cookie
ISP_ENDPOINT_WEBAPI [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Used to determine a specific user Session Cookie
seen-cookie-message [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Determines whether or not a user has seen our cookie policy pop up, and has therefore accepted our cookie policy Persistent Cookie ~30days
secure_customer_sig [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Shopify cookie to store unique customer information Persistent Cookie ~ 20 years
storefront_digest [www.quayaustralia.co.uk] QuayEyewear Pty Ltd Cookie set up by shopify platform Session Cookie
BVSID [bazarvoice.com] Bazarvoice
Allows internal Bazaarvoice web analytics to be correlated to the same user browsing session for interactions across the Bazaarvoice network. https://knowledge.bazaarvoice.com/wp-content/knowledge/en_US/cookies.html
Session Cookie
BVID
[bazarvoice.com] Bazarvoice
https://knowledge.bazaarvoice.com/wp-content/knowledge/en_US/cookies.html
Sesson Cookie

 

Advertising Cookies

Advertising cookies (or targeting cookies) collect information about the browsing habits associated with your device and are used to make advertising more relevant to you and your interests. They are also used by services provided by third parties on this Website, such as ‘Like’ or ‘Share’ buttons in addition to providing the requested functionality. Third parties provide these services in return for recognising that you (or more accurately your device has) have visited a certain website. These third parties put down advertising cookies both when you visit our Website and when you use their services and navigate away from our Website. Their privacy practices are set out below:

http://www.criteo.com/privacy/

Name Souce Purpose Type
_ga [.criteo.com] Criteo This is sourced from Criteo due to them appending our site analytics strings (UTM). This comes from Google Analytics and is used for distinguishing users Persistent Cookie ~ 1 year
eid [.criteo.com] Criteo Publisher match cookie to analyze publisher effectiveness Persistent Cookie ~ 1 year
uid [.criteo.com] Criteo Criteo User ID allowing them to effectively value and target users based on their likelihood to engage and browsing data Persistent Cookie ~ 1 year
zdi [.criteo.com] Criteo Display zone cookie for Criteo to analyze zone effectiveness Persistent Cookie ~ 1 year
OTZ
[.google.com] Google
uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.
Persistent Cookie
IDE
[.google.com] Google
This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
Persistent Cookie
GPS
[.google.com] Google
YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
Persistent Cookie
VISITOR_INFO1_LIVE
[.google.com] Google
A cookie that YouTube sets that measures your bandwidth to determine whether you get the new player interface or the old.
Targeting 
_fbp

[.facebook.com]

Facebook 

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

Targeting 
fr

 

[www.quayaustralia.co.uk] QuayEyewear Pty Ltd

Contains browser and user unique ID combination, used for targeted advertising.

Targeting 
KL_FORMS_MODAL

 [klaviyo.com] Klaviyo

 

tracks when someone subscribes to a form 

Targeting 
ResonanceSegment

[certona.com] Certona 

 

Used by the Certona tracking and product recommendation provider service. - 2 months 

Targeting 
RES_TRACKINGID

 [certona.com] Certona

Used by the Certona tracking and product recommendation provider service. - 2 months 

Targeting 
RES_SESSIONID

[certona.com] Certona 

Used by the Certona tracking and product recommendation provider service. - 2 months 

Targeting 
checkForPermission

[birdr.io] Birdr.io 

Determines whether the visitor has accepted the cookie consent box.

Targeting
bitoIsSecure

[birdr.io} Birdr.io

Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.

Targeting 
bito

[bidr.io] Birdr.io

Sets a unique ID for the visitor that allows advertisers to target the visitor with relevant advertisement.

Targeting 
_uetsid

[bing.com] Bing

This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. 

Targeting
snize-recommendation

 [searchanize.com] Searchanize

 

to define the session ID of the user who is viewing recommendation blocks in order to collect analytics data.

Targeting 
snize_uid

 

 [searchanize.com] Searchanize

 

 it's used in order to identify a user on sites where Searchanise is installed.

Targeting
snize_recent

 [searchanize.com] Searchanize

 

to collect recent users search queries in order to form search suggestions.

Targeting
snize_session

 

 [searchanize.com] Searchanize

 

to define the Searchanise user's session ID on the client’s site in order to use it in collecting data for analytics.

Targeting
snize_view_mode

 

 [searchanize.com] Searchanize

 

to define the way of displaying products, which was chosen by a user in the search results widget (grid or list view

Targeting
sp

[eventbrite.com] Eventbrite

his cookie is associated with Eventbrite and is used to deliver content tailored to the end user's interests and improve content creation.

Targeting
MUID

[microsoft.com] Microsoft

This cookie is widely used my Microsoft as a unique user identifier.

Targeting

 

Use of IP addresses and web logs

We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.

We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.

Information from these types of cookies and technologies or about website usage is not combined with information about you from any other source.

The following table documents each type of cookie, along with how long a persistent cookie lasts 

 

Cookies policy does not cover third party websites

Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.

 

Changes to the Cookies Policy

We may update this cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This cookies policy was last updated on May 25, 2018.

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