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QUAY UPDATES

Quay Squad, 

We’re committed to our community more than ever. We are closely monitoring our warehouse and shipping carrier partners and will keep this page as up to date as possible. We’re also here to chat with you at any time—just send us a note to customercare@quayaustralia.com or tweet at us @quayaustralia.

TEXAS IS CURRENTLY EXPERIENCING A DELAY OF 1 WEEK DUE TO (last updated: 2/22/21):

  • Persistent weather conditions in certain areas, compounded by backlog from last week
  • Air and road restrictions
  • Limited staffing in postal offices

CURRENT SHIPPING DELAYS DUE TO WEATHER - PLEASE EXPECT A 48 HOUR MINIMUM. BELOW AREAS DEEPLY IMPACTED: (last updated: 2/22/21)

  • Alabama
  • Arkansas
  • Connecticut
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • Kentucky
  • Louisiana
  • Massachusetts
  • Michigan
  • Missouri
  • New Jersey
  • New York
  • Oregon
  • Pennsylvania
  • Tennessee
  • Washington

 ONLINE SHOPPING & DELIVERY

  • Quay.com is open for shopping globally. All our distribution centers are shipping at this time. We are following local health mandates and taking additional precautions, including staffing & extra cleaning in our warehouses.
  • We are experiencing higher than normal volume, so if it’s been more than 5 days and you haven’t received your shipping confirmation, please contact us at customercare@quayaustralia.com (last updated: 11/20/20)

CURRENT UPDATE FROM USPS

  • Expect delays due to unprecedented volumes and operational complexities resulting from the pandemic, International Carries (UPS, USPS, Hermes, DHL, AUS Post) delivery guarantees remain suspended until further notice.
  • For the most accurate information regarding deliveries to your area, we recommend checking with your local carriers and/or governments to see if deliveries may be restricted or disrupted, affecting the estimated delivery date for your order (last updated: 11/20/20).

QUAY STORES

Our stores are open. Hours of operation may vary by location, please head to our Store Locator Page and call your local shop for the most up-to-date information. To keep our team & customers safe we have added new measures to all our Quay shops safety, wellness & physical distancing (last updated: 11/20/20).

RETURNS

  • We have extended our online & shops return window.
  • Online purchases are available for return within 60 days after purchase.
  • All return processing may be delayed up to 14 days due to USPS delays (last updated: 11/20/20).

Our goal during this time is to stay connected and share uplifting content from you, our incredible squad, as we’re feeling the need for positivity, community, and self-love. Again, if any of this doesn’t feel right to you—let us know at customercare@quayaustralia.com or on twitter @quayaustralia. We’re on this ride together.

Sending love + good energy,

🖤 Quay