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RX POST PURCHASE

How do I adjust the fit?

  • Every face requires a custom fit. We want your glasses to be uniquely yours. Many of our glasses feature adjustable nose pads for an easily customized fit, and if you need further adjustments, we always recommend coming to us. Stop into one of our stores and the Quay team can help you out, find your nearest location here.

What do I do if I’m experiencing issues with my new prescription glasses?

  • Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble:
    • For QUAYRx purchases made at a store, stop by the location you bought your glasses.
    • For QUAYRx purchases made on Quay.com, contact us at QUAYRx@quayaustralia.com.