#QUAYXKYLIE FAQ

WHICH FRAMES ARE A PART OF THE #QUAYXKYLIE CAPSULE COLLECTION?

ICONIC, HIDDEN HILLS, STAR STRUCK & PURPLE HONEY.  

 

WHAT IS INCLUDED WITH A PAIR OF THE #QUAYXKKYLIE SUNNIES?

Each pair from the limited-edition capsule collection sunnies comes with a free luxe Quay Australia case with gold accents and cleaning cloth. Plus, all #QUAYXKYLIE sunnies qualify for free US standard shipping. Select orders will receive a limited-edition #QUAYXKYLIE Pom Pom while supplies last.

 

WHY ARE #QUAYXKYLIE SUNNIES MORE EXPENSIVE THAN THE REST OF QUAY’S LINE? 

The #QUAYXKYLIE capsule collection is made of premium materials and comes with a free luxe Quay Australia case and cleaning cloth. Plus, all #QUAYXKYLIE sunnies qualify for free standard shipping.

 

WILL THE SUNNIES BE RESTOCKED ONCE THEY ARE SOLD OUT? 

Currently the #QUAYXKYLIE sunnies are a limited-edition capsule collection. Sign up for our email list to be the first the know if these styles are restocked.

 

CAN I BUY #QUAYXKYLIE SUNNIES AT ANY OTHER RETAILERS BESIDES WWW.QUAYAUSTRALIA.COM?

Yes – the collection will be sold at Quay retailers worldwide, including:

US – Nordstrom, Bloomingdales, Urban Outfitters, Solstice & Dillard's

AU – Princess Polly, Peppermayo, The Iconic, Universal Store, City Beach, Glue Store, Whitefox & Edge Clothing

UK – TopShop & ASOS

Please contact your local stockist for product availability.

 

WHAT #QUAYXKYLIE STYLES ARE EXCLUSIVE TO WWW.QUAYAUSTRALIA.COM?

PURPLE HONEY in Gold/Purple and STAR STRUCK in Grey/Brown.

 

HOW MANY #QUAYXKYLIE SUNNIES CAN I ORDER IN ONE TRANSACTION?

Orders are limited to three pairs per style per order.

 

HOW DO I GET A #QUAYXKYLIE POM POM?

#QUAYXKYLIE Pom Poms are a limited-edition bonus surprise gift that are distributed while supplies last. Outside of purchase no additional customer action is needed. Please note if you are randomly selected to receive a Pom Pom it will NOT display in your cart or order confirmation.

 

ARE YOU ABLE TO PURCHASE A #QUAYXKYLIE POM POM?

No – these are exclusive to orders with the #QUAYXKYLIE collection. #QUAYXKYLIE Pom Poms are a limited-edition bonus surprise gift that are distributed while supplies last. Outside of purchase no additional customer action is needed. Please note it will not display in your cart or order confirmation.

 

ARE THE #QUAYXKYLIE POM POMS FAUX FUR?

Yes.

 

WHY IS MY COUPON CODE NOT WORKING? 

No discounts are permitted on #QUAYXKYLIE sunnies.

 

DO YOU OFFER FREE SHIPPING? 

We offer free US standard shipping for all orders over $75, so all #QUAYXKYLIE sunnies are eligible for free shipping.

 

DO YOU OFFER RETURNS? 

Yes – we have a 15 day return policy. Please click here to view our full return policy.

 

CAN I CHANGE OR CANCEL MY ORDER? 

Due to the high volume period, no adjustments or cancellations can be made to any orders. Please ensure all order information is accurate prior to submitting.

 

CAN I CHANGE MY SHIPPING ADDRESS? 

Shipping addresses cannot be changed. We can only ship to the shipping address entered when the order was originally placed. Please ensure all order information is accurate prior to submitting.

 

AFTER I PLACE MY ORDER, HOW LONG DOES IT TAKE TO SHIP OUT MY ORDER?

Please allow up to 3 business days for order processing. Your selected ship time begins once you receive your shipping confirmation email. Please note that processing days are the time it takes to process and pack, not the shipping time.

 

WHAT ARE THE STANDARD SHIPPING TIMES?

ESTIMATED DAY OF DELIVERY
PLACED ORDER ON: STANDARD $5 UPGRADED $10 EXPRESS $15
Sunday 5-7 Business Days Thursday Wednesday
Monday, by 3pm PST 5-7 Business Days Thursday Wednesday
Tuesday, by 3pm PST 5-7 Business Days Friday Thursday
Wednesday, by 3pm PST 5-7 Business Days Monday Friday
Thursday, by 3pm PST 5-7 Business Days Tuesday Monday
Friday, by 3pm PST 5-7 Business Days Wednesday Tuesday
Saturday 5-7 Business Days Thursday Wednesday

 

WHY IS MY TRACKING NUMBER NOT UPDATING? 

It can take up to 48 hours for the tracking number to show the first update. If it has been longer than 48 hours, please contact Customer Care via phone (877-505-QUAY (7829)) or email at customercare@quayaustralia.com.

 

WHAT DO I DO IF THERE’S AN ISSUE WITH MY ORDER WHEN I RECEIVE IT?

Contact Customer Care via phone (877-505-QUAY (7829)) or email at customercare@quayaustralia.com.

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Sunnies Ship Free!

Free shipping!

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GET YOUR SUNNIES SHIPPED FOR FREE

Spend $75 and your order ships free with US standard shipping.