WHEN DOES THE #QUAYXJACYLN COLLECTION LAUNCH?
US: November 15th, 2018 @8:00 AM PST
AU: November 16th, 2018 @3:00 AM AEDT
UK: November 15TH, 2018 @4:00 PM GMT
EU: November 15th, 2018 @5:00 PM CET
For additional times, please see #QUAYXJACYLN time converter on the collection page.
WHICH FRAMES ARE A PART OF THE #QUAYXJACYLN COLLECTION?
WHAT’S INCLUDED WITH A PAIR OF THE #QUAYXJACLYN SUNNIES?
Each pair of Sunnies comes with an exclusive leopard print QUAY AUSTRALIA x JACLYN HILL soft case and a cleaning cloth.
WILL THE SUNNIES BE RESTOCKED ONCE THEY ARE SOLD OUT?
Currently, the #QUAYXJACLYN Sunnies are a limited-edition, and we always recommend getting your hands on any Quay sunnies that you need to have while they are available. If they do sell out, sign up for notifications on the product page to be the first the know if these styles are restocked.
CAN I BUY #QUAYXJACLYN SUNNIES AT ANY OTHER RETAILERS BESIDES WWW.QUAYAUSTRALIA.COM?
Yes – the collection will be sold at Quay Australia retailers worldwide, including:
US – Quay Australia Shops, Nordstrom, Bloomingdale's, Dillard’s, Solstice & More
AU – The Iconic, Princess Polly, Universal & More
UK – Topshop & More
Please contact your local stockist for product availability.
WHY IS MY PROMO CODE NOT WORKING?
No discounts are permitted on #QUAYXJACYLN Collab Sunnies.
DO YOU OFFER RETURNS?
Yes – we have a 15-day return policy, click here for all the details
CAN I CHANGE OR CANCEL MY ORDER?
Due to the high-volume period, NO adjustments or cancellations can be made to any orders. Please ensure ALL order information is accurate prior to submitting.
CAN I CHANGE MY SHIPPING ADDRESS?
Shipping addresses cannot be changed. We can only ship to the shipping address entered when the order was originally placed. Please ensure ALL order information is accurate prior to submitting.
AFTER I PLACE MY ORDER, HOW LONG DOES IT TAKE TO SHIP OUT MY ORDER?
Please allow up to 3 business days for order processing. Your selected ship time begins once you receive your shipping confirmation email. Please note that processing days are the time it takes to process and pack, not the shipping time.
WHAT ARE THE STANDARD SHIPPING TIMES?
|ESTIMATED DAY OF DELIVERY|
|PLACED ORDER ON:||STANDARD $5||EXPRESS $12|
|Sunday||5-7 Business Days||Wednesday|
|Monday, by 1pm EST||5-7 Business Days||Wednesday|
|Tuesday, by 1pm EST||5-7 Business Days||Thursday|
|Wednesday, by 1pm EST||5-7 Business Days||Friday|
|Thursday, by 1pm EST||5-7 Business Days||Monday|
|Friday, by 1pm EST||5-7 Business Days||Tuesday|
|Saturday||5-7 Business Days||Wednesday|
HOW DO I TRACK MY ORDER?
It can take up to 48 hours for the tracking number to show the first update. You can login to your Quay account or use this Track My Order link once the order has shipping and your tracking number has been emailed to you.
WHAT DO I DO IF THERE’S AN ISSUES WITH MY ORDER WHEN I RECEIVE IT?
Contact Customer Care via phone (877-505-QUAY (7829)) or email at email@example.com. When emailing be sure to include all important information: Order Number, Customer Email, Brief Description & Photos if necessary.