#QUAYXDESI FAQ

WHEN DOES THE #QUAYXDESI MOST REQUESTED COLLECTION LAUNCH?

US: November 15th, 2017 @8:00 AM PST

AUS: November 16th, 2017 @3:00 AM AEDT

UK: November 15TH, 2017 @4:00 PM GMT

For additional times, please see #QUAYXDESI time converter on the collection page.

 

WHAT IS THE #QUAYXDESI MOST REQUESTED?

The ultimate cult fan faves collection you’ve been begging for.

 

WHICH FRAMES ARE A PART OF THE #QUAYXDESI MOST REQUESTED COLLECTION?

OTL II, SAHARA & HIGH KEY MINI

 

HOW DOES OTL II DIFFER FROM THE ORIGINAL ON THE LOW?

OTL II encompasses all the signature design elements of the original sellout style and has been refined with enhanced materials and optimal quality in mind. Shop original colour black/smoke and new black-to-tortoise fade/brown.

 

DIFFERENCE BETWEEN HIGH KEY & HIGH KEY MINI?

These sunnies are smaller than the original but are identical in every other way.

 

WHAT’S INCLUDED WITH #QUAYXDESI MOST REQUESTED?

All #QUAYXDESI frames include a limited edition #QUAYXDESI clear case and cleaning cloth.

 

WILL THE SUNNIES BE RESTOCKED ONCE THEY ARE SOLD OUT? 

Currently the #QUAYXDESI MOST REQUESTED sunnies are limited-edition. Sign up for our email list to be the first the know if these styles are restocked. 

 

CAN I BUY #QUAYXDESI MOST REQUESTED SUNNIES AT ANY OTHER RETAILERS BESIDES WWW.QUAYAUSTRALIA.COM?

Yes – the collection will be sold at Quay retailers worldwide, including:

US – Nordstrom & Bloomingdales

AU – Princess Polly, David Jones, Edge, Ozmosis, The Iconic, Universal Store, City Beach, Whitefox & General Pants

UK – TopShop, Missguided & ASOS

Please contact your local stockist for product availability. 

 

HOW MANY #QUAYXDESI MOST REQUESTED SUNNIES CAN I ORDER IN ONE TRANSACTION?

Orders are limited to three pairs per style per order.

 

WHY IS MY COUPON CODE NOT WORKING? 

No discounts are permitted on #QUAYXDESI sunnies.

 

DO YOU OFFER RETURNS? 

Yes – we have a 15-day return policy, click here for all the details.

 

CAN I CHANGE OR CANCEL MY ORDER? 

Due to the high-volume period, no adjustments or cancellations can be made to any orders. Please ensure all order information is accurate prior to submitting.

 

CAN I CHANGE MY SHIPPING ADDRESS? 

Shipping addresses cannot be changed. We can only ship to the shipping address entered when the order was originally placed. Please ensure all order information is accurate prior to submitting.

 

AFTER I PLACE MY ORDER, HOW LONG DOES IT TAKE TO SHIP OUT MY ORDER?

Please allow up to 3 business days for order processing. Your selected ship time begins once you receive your shipping confirmation email. Please note that processing days are the time it takes to process and pack, not the shipping time.

 

WHAT ARE THE STANDARD SHIPPING TIMES?

  ESTIMATED DAY OF DELIVERY
PLACED ORDER ON: STANDARD $5 EXPRESS $12
Sunday 5-7 Business Days Wednesday
Monday, by 1pm EST 5-7 Business Days Wednesday
Tuesday, by 1pm EST 5-7 Business Days Thursday
Wednesday, by 1pm EST 5-7 Business Days Friday
Thursday, by 1pm EST 5-7 Business Days Monday
Friday, by 1pm EST 5-7 Business Days Tuesday
Saturday 5-7 Business Days Wednesday

 

WHY IS MY TRACKING NUMBER NOT UPDATING? 

It can take up to 48 hours for the tracking number to show the first update. If it has been longer than 48 hours, please contact Customer Care via phone (877-505-QUAY (7829)).

PICK YOUR FREE SUNNIES

HIGH KEY

SLV/SLV / ORIGINAL

I DON'T WANT MY FREE GIFT

X

Sunnies Ship Free!

Free shipping!

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*For a limited time, get a free High Key silver/silver with your order subtotal of $75 or more (not including shipping fees or taxes). At cart, qualifying orders will display a pop up to add your free pair of sunnies to cart. Limit 1 per order, while supplies last. Offer valid only at quayaustralia.com. Cannot be applied to previous purchases. This promotion cannot be combined with any other offer and is not valid at any retail partner's store or website. All Black Friyay sale items and orders with free gifts are final sale and are not subject to our exchange and refund policy. We reserve the right to cancel any order due to ineligible use of discount and to modify or cancel offer due to technical error or unforeseen problems. Void where prohibited.