FREE US STANDARD SHIPPING OVER $75

How long will it take to get my order?

We ship orders Monday – Friday during office hours only and we don’t operate on public holidays or weekends. We always aim to post your order as quickly as possible. This is between 2-3 business days.

 

UNITED STATES:

We now ship locally due to our NEW LA Distribution Center, we ship with USPS and your order is fully online traceable. This takes approximately 5-7 business days to arrive once its been shipped. We are not liable once your package has been delivered.

 

INTERNATIONAL: NORTH & SOUTH AMERICA

We ship with USPS and your order is fully online traceable. This takes approximately 8-10 business days to arrive once its been shipped and requires a signature on arrival.

Duties: Some countries may charge import duties or other random fees. Sorry, we have no control over this and it’s your responsibility to pay for any fees.

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Can i track my order?

Yes, all orders are traceable you should receive an email from either USPS Post, DHL, or UPS with your online tracking number.

You will be able to trace your order most of the way to your door.

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Tracking isn't working

Please allow up to 48 hours for the tracking to become available
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Order says delivered but i dont have it

Unfortunately we have no control over this situation, your best option would be to contact your local postal delivery to fix the situation, once the parcel has left our distribution center we have no physical control of where the parcel goes.
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My Parcel was tampered with, help!

For every order we ship out of our distribution centers we put a special Quay branded packing tape, if you receive your order with any other coloured tape (including clear tape) your parcel may have been tampered before it has arrived to you, unfortunately we can’t control how or where the parcel goes once it leaves our hands.
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